DEVELOPMENT, IMPLEMENTATION AND OPTIMIZATION OF STANDARDS
A business that works like a Swiss watch is the dream of any manager or owner. This can be achieved in several ways, one of which is the operational processes clearly described in the regulations, which allow not only to increase internal quality indicators and optimize personnel costs, but also improve external ones, for example, customer service.
SEA Company consultants have experience in developing, implementing and optimizing performance standards in hospitality, banking, real estate development and premium and luxury projects.
Our advantage lies in accepting the DNA of our clients - we become part of the same team. This allows for the successful implementation of international standards and optimization of the company's work without compromising the philosophy of its founders.
SEA Company consultants have experience in developing, implementing and optimizing performance standards in hospitality, banking, real estate development and premium and luxury projects.
Our advantage lies in accepting the DNA of our clients - we become part of the same team. This allows for the successful implementation of international standards and optimization of the company's work without compromising the philosophy of its founders.
WHAT WE DO
1. Audit of current standards of operating procedures. Suitable for those who want to evaluate existing standards for their completeness and correctness of the internal content.
2. Assessment of the quality of service and compliance with current standards with an expert opinion. The current standards do not always work effectively due to their ignorance by the staff. In addition, standards may not work because in reality their implementation is either impossible or very difficult. That is why this option involves checking the implementation of work standards by the staff using the "Mystery Guest" method, followed by a detailed analysis and conclusion.
3. Development and implementation of operational process standards. The option involves a deep audit of all operational procedures and the development of standards in full compliance with international generally accepted norms, which will be fully adapted to your business model.
4. Trainings on business etiquette and communication with guests for line staff and management. Do you want the staff to clearly comply with the standards, know the business rules and regulations, but remain "alive" and emotional? Then this is the option for you. Our methodology allows not only to teach the staff and their managers the standards of communication with guests and clients, but also motivates them to do their job with soul.
5. Development and implementation of a quality control system and implementation of standards. Any operating procedure requires periodic and unscheduled control. The systems of transparent control of standards developed by our consultants are successfully used both by a hotel complex with a size of 1500 rooms, as well as by small boutique hotels and even large banks. You get not only control tools, but also a transparent system for evaluating the effectiveness of staff work and the ability to make objective management decisions.
HOW DO WE WORK
- 1Meeting - acquaintance for a detailed clarification of the current situation and the formation of a common understanding of the tasks.
- 2Detailed quotation.
- 3Signing the contract.
- 4Preliminary Audit of the Facility/Operating Procedures.
- 5Completion of the assigned tasks according to the agreed options and deadlines.
- 6Final defense of the project with presentation of results.
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FAQ – FREQUENTLY ASKED QUESTIONS
Of course. The list of services lists only the most frequent and in demand. Our team will always be able to offer the set of solutions that is necessary to ensure the fulfillment of your tasks.
A preliminary audit is required for an objective assessment of the current state of the facility before starting work. Over many years of work, we have come to the conclusion that with a 95% probability, after the start of work under the contract, nuances about which there was no information before and which can sometimes be of a critical nature will emerge. In this regard, after receiving all the information possible at a remote stage, we will definitely conduct our own audit for an internal assessment, which helps us to do our work efficiently and within the specified time.
The complete lack of standards leads to house. Without standards, it is more or less possible to work with a business load of 10-15%. If your goal is to reach higher turnover, be confident in the profitability of operating procedures, and also receive positive feedback from customers, standards are indispensable.
It all depends on the scope of the standard. If the standards are developed for the hotel reception and accommodation service, this is the absence of queues at the reception, strict compliance with the requirements of the Federal Migration Service, and most importantly, the absence of negative reviews related to the work of the reception desk and concierges. If the standards are introduced for the economic service, this is a direct saving in the consumption of cosmetics and chemicals, which can amount to a significant amount in a calendar year. The most important result of the standards is a business that works systematically and efficiently.
No. We believe that any modern company should implement and use at least a basic set of standards, because they start from the moment your employee greets the interlocutor by phone, email or in the office.
HISTORY OF SUCCESSFUL PROJECTS
✆ +7 495 926 3602
✉ info@sea-company.com
Ⓢ skype: seacompanymoscow
«usiness center Convent Plus
«Bagrationovskiy proezd, 7, bld 20B, Moscow, 121087
✉ info@sea-company.com
Ⓢ skype: seacompanymoscow
«usiness center Convent Plus
«Bagrationovskiy proezd, 7, bld 20B, Moscow, 121087
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