Title of the project: Consulting services for creating a system of work and motivation for the reception and accommodation of the Yalta Intourist hotel
Date for implementation of the project: 12 October 2015 - November 11, 2015
Provided services: Consulting
Description of the project:
Yalta Intourist Hotel is the largest resort center of the Black Sea coast of Crimea. The hotel offers a wide range of categories of rooms, bars and restaurants, spa and fitness centers and much more.
A new system for registration of guests with detailed SOP and instructions for FO employees was created. For effective operation of the system and objective quality indicators, a system of motivation of FO employees was created, fully integrated into the new system. Before the introduction of the system, minor technical changes were made to the existing software, a video instruction was recorded and training was conducted.