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Organization of sales call in Moscow with B2B clients

CVK Park Bosphorus, The Luxury Hotel of CVK Hotels & Resort Group, is a five–star hotel in the center of Istanbul and the heir to the luxury of the magnificent century of the Ottoman Empire, located in the historical center of the city in Taksim Gumusuyu district on the site of the legendary Park Hotel. The hotel has 382 modern rooms, including the largest Presidential Suite in Turkey with an area of 850 square meters, as well as 68 fully equipped apartments for long-term stays in the detached building CVK Park Prestige with an area of 45 to 950 square meters. The hotel's infrastructure includes 3 restaurants and 2 lounge bars, Istanbul's largest SPA and wellness center, as well as a MICE space of over 5,000 square meters.

BRIEF

In 2023, SEA Company started collaboration with the hotel and conducted an in-depth audit of the Russian market, the existing B2B sales system, and the potential for further developing this segment. The analysis revealed a need for more targeted engagement with major MICE and business travel agencies, tour operators, and concierge services that serve the hotel’s clientele.

It was recommended that special attention be paid to Moscow, a key business hub housing the headquarters of leading market players and the decision-makers responsible for selecting hotels for corporate clients, groups, and individual travelers.

SOLUTION

As part of B2B promotion strategy, SEA Company proposed a three-day sales call in Moscow featuring the personal participation of the hotel’s General Manager. This format of face-to-face meetings with senior hotel management allows not only to present the property but also to discuss partnership prospects, the companies' current needs, and the terms of future collaboration.

REALISATION

From September 24 to 26, 2024, the SEA Company team organized and conducted 12 one-on-one meetings between the hotel’s General Manager and key B2B partners in Moscow.

The sales call program included meetings with representatives from MICE and business travel agencies, tour operators, and concierge services – companies that work with corporate clients, organized groups, and the premium market segment. Participants included AB Club Concierge, Systemice Hotel Group, Demlink, KMP, MAXIMICE, Karlson Tourism, FUN&SUN, Bureau 1786, Aeroclub Tour, Aspire Lifestyles, VIP Corporate Travel, and Space Travel.

Discussions focused on accommodation options for individual and corporate clients, the organization of MICE events, terms of cooperation, and additional tools for promoting the hotel to industry professionals.

RESULTS

1
Following the meetings, an agreement was reached to sign a contract with a leading concierge service that regularly sends clients to Istanbul.
2
A plan has been developed to host a series of free webinars for MICE agents and concierge service professionals. This format allows for a detailed presentation of the hotel to a professional audience and increase its visibility in partners' programs and recommendations.
3
Agreements were reached to distribute emails featuring the hotel’s special offers to tour operators' databases.
4
The series of meetings made it possible to establish direct contact with decision-makers at major companies within the Russian B2B market and to define specific areas for future collaboration with each partner.

DO YOU WANT TO GROW YOUR HOTEL'S B2B SALES IN RUSSIA & CIS?
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121471, Moscow, ext. ter. Mozhaisky municipal district, Bagritskogo str., 18
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