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PR REPRESENTATING FOR THE RESTAURANT AND HOTEL HOLDING COMPANY WEFAMILYGROUP

WeFamilyGroup is a collection of designer hotels and authors restaurants located in the Tambov and Vladimir regions. To date, WFG owns and manages more than 20 restaurant projects, as well as five independent four-star hotels in two regions of Russia: 2 in Michurinsk city (Gostiny Dvor Boutique Hotel 16 rooms and Gerasimov design hotel 34 rooms), 2 facilities in Tambov (Teatralnaya Hotel 34 rooms and park-hotel PLES 34 rooms), as well as the design-hotel of the 38-room Murom Hotel in the Vladimir region.
Each WFG restaurant and hotel is unique, but they are all united by a single philosophy of the author of the projects – the "third space", when the project is created primarily for the citizens. By creating projects, WFG focuses on creating high-quality and modern urban infrastructure as new points of attraction.

PROBLEM

In February 2022, the co-owner of the We Family Group contacted the SEA Company for advice on creating a hotel management company, as the number of hotels increased annually and went beyond one region. All this required centralized management without compromising the concept of each project. In addition, at the time of the request, information about the group's projects and the regions of their location, as a tourist destination, was practically absent in the media space and B2B sales channels.

SOLUTION

After a preliminary audit of all facilities conducted by SEA Company employees, it was decided to start cooperation on comprehensive PR Representative, as well as the creation of marketing and press materials for each facility. The package has also been expanded with additional activities aimed at working with B2B sales channels. An integrated approach will help to focus on the primary tasks and, along the way, by collecting the missing materials and strategies, bring everything to a common denominator in the form of a properly packaged, from a marketing point of view, company with a unified and understandable PR positioning for the target audience.

REALIZATION

The first strategic stage in solving the tasks set was the creation "from scratch" of all marketing and press materials about WFG hotel projects, including content development and presentation design, writing image press releases, analyzing the current photo bank of hotels and initiating additional photo shoots, structuring and filling with content additional services offered by hotels.

At the second stage, a short-term multi-stage promotion strategy was developed, which allows for prompt adjustments as it is implemented. An important point was the development of a new hotel product – the Michurinsk - Tambov weekend route, which includes accommodation in WFG hotels, as well as transfer and excursion services with the help of a concierge service created on the basis of hotels.

At the third stage, the implementation of the strategy began, including B2C and B2B promotion.

RESULTS

FOR THE FIRST 5 MONTHS OF 2024
1
24 publications have been published, including: 7 editorial articles, 1 interview, 10 editorial news, 6 editorial reviews. The total AVE figure was 73 576 USD.
2
Organized:
  • 1 business press tour for the federal media in Michurinsk and Tambov, the participants of which were: Business FM, RBC Real Estate, Interfax Real Estate Construction newspaper.
  • 5 individual media visits, among which were representatives of: Men Today, RBC Style, Aeroflot Premium, Ivan Glushkov (SALT).
3
The integration of Marina Starikova, co-owner of the We Family Group, has been ensured by the speaker of the RestaurantWeek 2024 Restaurant Business Development Forum.
4
PR campaign was held again with the personal presentation of Easter cakes to 50 leading journalists of key federal media in order to increase brand loyalty.
5
Two WeFamilyGroup hotels became finalists of the Russian Hospitality Awards in the nominations "Best Design Hotel" with the Murom Hotel and "Best Historical Hotel" with the Gostiny Dvor Boutique Hotel.
FOR 12 MONTHS OF 2023
1
65 publications have been published, including: 20 editorial articles, 5 interviews, 21 editorial news, 19 editorial reviews. The total AVE figure was 238 484 USD.
2
Organized:
  • 4 press tours for the federal media in Michurinsk, Tambov and Murom, the participants of which were: Forbes Russia, Lenta.ru , Gazeta.ru , Men Today, Aeroflot Premium, Grazia, Moskvichmag, People Talkk, Aeroflot, HELLO!, VOYAGE, Moslenta, Psychologies, WDay, Stolnik.
  • 5 individual media visits, among which were representatives of: Russian Traveller, Men Today, RBC Style.
  • 1 blog tour with the participation of Russian travel bloggers.
3
Forbes Russia recorded a podcast interview with the ideologist and co-owner of WFG Marina Starchikova about the history of the company, followed by a large-scale announcement on all Forbes sites, including seven social networks of the publication.
4
The first PR campaign was held with the personal presentation of Easter cakes to 50 leading journalists of key federal media in order to increase brand loyalty.
5
The integration of the co-owner of the We Family Group Marina Starchikova by the speaker of the events has been ensured:
  • Forbes Woman Summit in the first session of the summit "Women who run businesses throughout Russia and develop regions", the session was moderated by Yulia Varshavskaya, editor-in-chief of Forbes Woman and Forbes Life
  • The Russian Travel Forum "Travel!" in an open dialogue "Creating points of attraction: new approaches to the development of tourism and the hotel business".
  • Kommersant Conference: «Redevelopment: a new history», where she presented a report on the topic «Redevelopment of urban infrastructure with a presentation of WFG hotels.»
6
The author's quest tour "The Secret of Gostiny Dvor" has been developed and launched.
7
We Family Group became a finalist of the awards:
  • «Made in Russia — 2023» in the Travel category of Snob magazine.
  • Russian Hospitality Awards in the nominations "Best Design Hotel" with the PLES Park Hotel project and «Best Mini-hotel» with the Gostiny Dvor Boutique Hotel project.
FOR 9 MONTHS OF 2022
1
Contracts have been signed and sales have been launched from leading tour operators in Russia.
2
56 publications were published, including: 25 editorial articles, 4 interviews, 19 editorial news, 8 editorial reviews. The total AVE figure was 173 955 USD.
3
3 FAM tours are organized:
  • for Russia's leading tour operators to Michurinsk and Tambov, including: TEZ Tour, Pegas Touristik, Alean, Intourist, PAC Group, PAX
  • for MICE agencies to Michurinsk and Tambov, including: Rosatom, Shell, NSR, Industrial Development Fund of the Russian Federation, PRODO, Klinsky Combine, ALTASALUS.
  • for the leading Russian tour operators in Murom, including: Alyona, Intourist, PAX, Space Travel, Aero Club, UTC Russia, Mikhail Kozhukhov Travel Club.
4
3 press tours for the federal media were organized in Michurinsk, Tambov and Murom, the participants of which were: Vedomosti, RBC Style, Interfax, on-board magazines Aeroflot, Aeroflot Premium, S7 and R Flight, Marie Claire, TheSymbol, Grazia, Discovery Russia, Moslenta.
5
The Gerasimov Hotel was included in the TOP 3 best urban hotels in Russia according to the Russian Traveler Awards.
6
The Michurinsk-Tambov route was included in the guide for VIP guests of the All-Russian forum "Environment for Life - 2022".
7
The gala opening of the group's first hotel outside the home region was organized.
PROJECT IN PRESS

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