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Sales representative office in Russia of Naftalan health resorts

The five-star resorts  Gashalti Health Hotel Naftalan, Garabagh Resort & SPA and Chinar Hotel & SPA, managed by  PMD Hospitality, are located at the intersection of high mountains and hills of the Lesser Caucasus, in one of the most picturesque and famous resort regions of Azerbaijan – the city of Naftalan.  Each resort offers its guests a wide range of therapeutic and SPA treatments using both classical techniques and naphthalene oil. The effectiveness based on oils for the treatment of many diseases is confirmed by two thousand scientific papers.
The total number of rooms at the three resorts is 467 rooms of various categories. The infrastructure of each hotel is provided with everything necessary for a comfortable wellness: gourmet restaurants, SPA complexes, swimming pools, fitness centers, modern medical centers, cinemas, bowling alleys and billiards.

BRIEF

Naftalan region was one of the most popular health resorts during the Soviet era. Every year, its sanatoriums were visited by citizens even from the most remote corners of the country. Today, the resort is also popular with locals and tourists from Russia of the older generation, who remember the resort from those very Soviet times. The low demand for resorts among modern residents of Russia is associated with low awareness of its existence, unique medicinal properties and the lack of a sales representative office in Russia that could make presentations, conduct training webinars and sign contracts on a daily basis.

In the autumn of 2023, representatives of the PMD Hospitality management company contacted the SEA Company in order to popularize the Naftalan direction, sign contracts and increase the flow of guests from Russia.

SOLUTION

After the SEA Company employees got acquainted with the resorts, as well as negotiations with the management company, it was decided to start cooperation on the "Hotel Sales Representative" package.

REALISATION

The strategy developed by the SEA Company sales department involved several steps, the first of which was the audit of existing contracts with B2B clients, receiving feedback from them on difficulties in work and the necessary actions to prevent them. In addition, the SEA Company sales department provided recommendations on changing the sales policy and introducing a commission format for cooperation.

The second stage was the identification of key B2B partners capable of giving tangible results in increasing the utilization of resorts, conducting individual negotiations on behalf of resorts by the SEA Company sales department and forming a detailed plan for signing contracts and promoting resorts among agents. Solutions were proposed for all identified difficulties, as well as repeated negotiations were held.

The third stage was the scaling of the load and the formation of a stable pool of B2B partners of resorts, who regularly send guests for treatment according to one of the selected programs.

WORK RESULTS

FOR THE FIRST 12 MONTHS OF 2024
1
Resorts have become available for booking from 20 of the largest tour operators in Russia, implementing wellness programs around the world.
2
Contracts have been signed with 6 major DMCs in order to make sales from tour operators who do not work directly with hotels.
3
Sales calls were organized and conducted for representatives of resorts in Moscow.
4
More than 50 key partners from Russia became participants of their own organized online webinar.
5
More than 10 training webinars have been organized and conducted jointly with key tour operators from Russia:
- Coral Travel;
- Fun & Sun;
- PAC group;
- PAKS;
- The Pantheon;
- Russian Express;
- G5.

IS YOUR RESORT INTERESTED IN THE RUSSIAN AND CIS MARKETS?
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