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Creation of a PR strategy for the Istok luxury sanatorium

The luxury sanatorium "Istok" is located in a restored historic building with early 20th-century architecture in the heart of the resort-town of Yessentuki. Here, the aristocratic atmosphere and traditions of early 20th-century spa vacations combine with modern comfort and the evidence-based medicine of the future. Just a five-minute walk from the sanatorium is the town's main 60-hectare Kurotniy Park and the pump rooms of the mineral springs "Yessentuki No. 4," "Yessentuki No. 17," and "Novaya," renowned for their healing properties.
The Istok sanatorium offers a wellness retreat in the format of an elite club, offering exceptional comfort in an intimate and quietly luxurious atmosphere, designed to maximize relaxation and immerse guests in a state of mindfulness for their physical and mental health. The sanatorium offers 12 medical programs based on a comprehensive approach that focuses on both treating the underlying condition and strengthening the entire body. Diagnostics and therapy are performed using cutting-edge medical equipment and the resort-town's unique natural resources.

BRIEF

Following the results of a consulting project on PR and marketing packaging of the sanatorium, which was implemented in the summer of 2026, the management of the sanatorium decided to develop a communication strategy for 2026 in order to strengthen its image, ensure a systematic presence in the media, cover key events, and attract new audiences.

SOLUTION

In order to implement the request, it was agreed to continue cooperation on the "Development of a PR Strategy" consulting package, which includes the development of an annual PR and marketing activity plan.

REALISATION

The project was divided into several stages.

The first step was to define the general vectors of the strategy and its meanings: goals and KPIs (recognition, media coverage, category leadership) were formulated, key brand messages were fixed, and priority audiences and geography were identified.

The second stage involved the creation of an individual set of PR tools: a system of media publications (federal, regional, and industry-specific), a format for working with speakers (interviews, comments, and expertise), and the planning of press events, news stories, and participation in awards and rankings.

At the third stage, the final annual PR activity plan was formed by month, formats, themes, and activity scenarios were specified, and an advertising budget was calculated and approved.

RESULT

1
A clear and understandable PR promotion plan for the sanatorium has been developed, with the possibility of further objective assessment of the results of its implementation. The plan is created in the format of a document, which can be assigned to a full-time PR manager or to an external PR agency.
2
The PR strategy will allow the sanatorium to work with its image systematically rather than chaotically, as it involves regular media presence instead of one-time publications, transparent cost and performance evaluation logic, and a unified brand image across all communications.
3
The main result of the developed PR strategy will be the brand's ability to manage its perception rather than being dependent on it.

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